Terms and conditions
Credit Card payments are collected by Trekksoft AG acting as an authorised agent of SMART DEAL d.o.o. Subsequently, Trekksoft AG will appear as PEL TOURS on your credit card statement.
The domain where you enter and process your payment is owned and operated by TrekkSoft AG.
Content of the arrangement
Tourist agency “Pelican tours Split” (hereinafter referred to as the agency) guarantees the full execution of the program according to the description of the tour you had received. Itinerary of the travel arrangement will be conducted to the full extent by the agency, except in the case of unpredictable emergency situations (war, riots, demonstrations, terrorist actions, sanitary violations, extreme weather conditions, interventions by the authorities etc.).
Changes to the arrangement
The agency reserves the right to change any part of the arranged program in the case of circumstances that could not have been predicted, avoided or eliminated. In that case, the arranged program can be exchanged for the service in the same category, with the possible price correction.
Tourist agency's right to cancel the service
The agency reserves the right to cancel the arrangement to full or partial extent, in case of exceptional circumstances that have arisen before the departure or during the excursion itself, provided those circumstances could not be avoided or eliminated, but whose occurrence during the publishing of the arrangement offer could give the agency indication not to publish the offer or to cancel the arrangement in advance if the offer had already been published; in other words, give indication to the agency not to accept any further reservations. What is more, the agency reserves the right to cancel the arrangement if the number of reservations does not fulfill the minimal number for that specific arrangement. In those cases, the agency is obliged to notify all customers about the cancellation of the arrangement and fully refund all payments that have been made by the time of the cancellation. Customers are not entitled to claims for any additional compensation by the agency.
Obligations of the customer
The customer is obliged to always keep in possession valid travel documents in case the itinerary of the arrangement includes border crossing. In the case of loss or theft of the documents or any other valuables, all the responsibility is on the customer. In the case of failure to provide necessary documents or the irregularity of the documents (them being expired or similar), which could cause the customer to be unable to continue the arranged program, cancelation policy states that the customer is not entitled to any reimbursement. The customer is obliged to respect and follow customs and law of Republic of Croatia at all times, to respect and follow the rules of accommodation facilities and other establishments and, in general, to cooperate with the tour guides and other staff in a friendly manner. Furthermore, the customer is required to follow all instructions provided by the travel guide and representatives of the agency. Before the departure, the customer needs to be able to present the tour guide or the representative of the agency all necessary documents regarding confirmation of the reservation (original voucher, payment confirmation, copy of the money transfer receipt, travel cards etc.). If any of the points stated has been breached, the customer will be financially responsible to any possible damage to the agency.
Obligations of the tourist agency
The agency is obliged to:
Properly handle execution of offered services, as well as the selection of employees and hired staff taking into consideration their professionalism and experience. Care about rights and interests of all customers and travelers according to general guidelines and customs in tourist industry. Provide and execute all services described in the contract and notify the customer of any possible risks involved. Have in possession public guest book open to any feedback by the customers in every sales point in accordance with the applicable legislation. The agency is not responsible for any changes to, or failure to fulfill any parts of the arrangement directly caused by the unexpected circumstances (refer to point 7 of this document), transportation problems and delay which do not hold the transportation company responsible in accordance with the applicable legislation and international conventions. In any of the described cases, all unexpected and additional costs are to be paid by the customer.
In accordance to Law on Providing Services in Tourism, the agency organizing and conducting the arrangement is required to provide health and insurance in case of unexpected circumstances during the arrangement, as well as the insurance that covers travel costs of the return of the customer to the place of stay in case of unexpected circumstances or health complications.
These general conditions of service are the integral part of the travel contract every customer signs with the tourist agency “Pelican Tours Split” or with one of the official partner agencies. Each potential/planed breach or addition to the contact must be clearly described and communicated to the customer. By making the initial payment during reservation, customer undeniably agrees with the whole content of the contract and The general conditions of service. As of this moment, this become the official and only general conditions of service document, and voids all previous versions.